Returns Policy


Returns Policy:

If you would like to return your order, please contact our customer service team within 14 days of receiving your order, via encanzalondon@hotmail.com stating your order number from the original confirmation e-mail. 

Once this step has been completed a member of our team will contact you with in 24 hours with details on returning said item(s)

Item(s) must be unworn and unmarked (we thoroughly inspect every item(s) before they leave us and any returns will go through the same tests)

Item(s) must arrive in original packaging, as any damage to the box or bag will be chargeable.

We suggest that items are sent back by recorded delivery to ensure they are received safely and securely.